At NovusGoal, we want your order to arrive safely, reliably, and within a reasonable timeframe. This Shipping & Delivery Policy explains how we process orders, the delivery options available, estimated delivery times, tracking, customs, and what happens if a shipment is delayed, damaged, or cannot be delivered.

This policy applies to orders placed through https://novusgoal.com/.

For customers in the European Union, European Economic Area, and other jurisdictions with mandatory consumer protection laws, nothing in this policy is intended to limit your statutory rights.

1. Order Processing

Orders are processed after successful payment verification.

Processing Time

Orders are generally processed within 1–2 business days.

Orders are normally processed Monday through Friday, excluding applicable public holidays.

During periods of unusually high demand, promotional campaigns, holidays, or circumstances outside our reasonable control, processing may take longer.

Once your order has been dispatched, we will send a shipping confirmation to the email address provided at checkout. Where tracking is available, the confirmation will include the relevant tracking information.

2. Shipping Methods

We offer international delivery to eligible destinations.

The shipping options available for your particular order will be displayed at checkout.

Registered Shipping

Our standard international delivery option, with tracking where available.

Estimated delivery: 5–7 business days

This option may be suitable for customers looking for a standard and cost-effective delivery service.

Express Shipping

Our faster delivery option, subject to availability for the destination.

Estimated delivery: 3–5 business days

Express delivery may be suitable when you would prefer a faster delivery service.

Please note: Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the destination and circumstances affecting the shipment.

3. Delivery Time Estimates

Estimated delivery times begin once your order has been processed and dispatched.

Shipping MethodEstimated Delivery
Registered Shipping5–7 business days
Express Shipping3–5 business days

These timeframes are estimates rather than guaranteed deadlines.

Delivery may take longer because of circumstances such as:

  • Customs processing;
  • Local carrier operations;
  • Public holidays;
  • Severe weather;
  • Transportation disruptions;
  • High seasonal demand;
  • Incorrect or incomplete delivery information;
  • Other circumstances beyond our reasonable control.

Where applicable law gives you a specific statutory right regarding delivery delays, that right will continue to apply.

4. Shipping Charges

Shipping costs are calculated according to factors such as:

  • Delivery destination;
  • Package weight;
  • Package dimensions;
  • Shipping method selected;
  • Other applicable delivery requirements.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

5. Order Tracking

When tracking is available for your selected shipping method, we will send tracking information after your order has been dispatched.

You can use the tracking number provided to follow the progress of your shipment through the relevant carrier.

Please note that tracking information may take approximately 24–48 hours after dispatch to become active.

If tracking information does not update immediately, this does not necessarily mean that your shipment has been lost.

6. Customs, VAT, Duties, and Import Charges

Because NovusGoal ships internationally, some orders may be subject to customs procedures or other import requirements.

Depending on the destination country and the way the order is shipped, additional charges may include:

  • Import duties;
  • VAT;
  • GST;
  • Customs charges;
  • Brokerage or handling fees;
  • Other government-imposed charges.

The treatment of these charges depends on the destination country and the applicable shipping arrangement.

Where such charges are not included in the price or collected at checkout, they may be payable by the customer or recipient where legally applicable.

Customers are responsible for providing any information reasonably required for customs clearance.

Customs authorities may also inspect or delay shipments.

We cannot guarantee that every product can be imported into every country. Customers should check their local import requirements before placing an international order.

7. Shipping Restrictions

Some products may be subject to restrictions in certain countries or regions.

If we determine that an order cannot legally or reasonably be shipped to the selected destination, we may contact you regarding the available options.

Where an order cannot be fulfilled because the product cannot legally be shipped to the destination, we will provide an appropriate refund or other remedy in accordance with applicable law.

8. Incorrect or Incomplete Shipping Information

Please carefully review your delivery information before completing your order.

You are responsible for ensuring that the shipping address and other delivery details you provide are accurate and complete.

If incorrect or incomplete information is provided, it may result in:

  • Delivery delays;
  • Failed delivery attempts;
  • Additional delivery charges;
  • Return of the package to the sender;
  • Additional charges for reshipment.

Where additional costs arise directly from incorrect information supplied by the customer, we may seek to recover reasonable additional costs where permitted by law.

This provision does not limit any statutory consumer rights.

9. Delivery Attempts

Delivery attempts are generally handled according to the procedures of the carrier responsible for your shipment.

A carrier may be unable to complete delivery because of circumstances such as:

  • Nobody being available to receive the package;
  • An incorrect or incomplete address;
  • Failure to collect a package from a collection point;
  • Refusal of delivery;
  • Customs or import issues.

If a package is returned to us, please contact our customer support team so that we can review the situation.

Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.

10. Delayed Shipments

Occasionally, an order may take longer than the estimated delivery period.

Possible causes include:

  • Customs inspections;
  • Carrier delays;
  • Severe weather;
  • Transportation disruptions;
  • Public holidays;
  • High seasonal demand;
  • Operational issues affecting delivery networks.

If your shipment appears to be significantly delayed, please contact us with your order number and tracking information where available.

We will make reasonable efforts to investigate the shipment and work with the relevant carrier where appropriate.

For EU/EEA customers, any mandatory rights relating to late or failed delivery remain unaffected.

11. Lost Shipments

If your order does not arrive within a reasonable period beyond the estimated delivery timeframe, please contact us.

We may ask you to provide your order number and other information necessary to investigate the shipment.

We will work with the relevant shipping provider to determine what happened and, where appropriate, provide a replacement, refund, or other remedy in accordance with applicable law.

We will not use a shipping deadline in this policy to remove any consumer rights that apply to you by law.

12. Damaged Shipments

If your package arrives visibly damaged, please take photographs of the outer packaging and the product before disposing of any packaging materials.

Please contact us as soon as reasonably possible and provide:

  • Your order number;
  • A description of the damage;
  • Photographs of the package;
  • Photographs of the product;
  • Photographs of the shipping label, where relevant.

We recommend reporting shipping damage promptly because photographs and packaging information can help us investigate the matter with the carrier.

However, failure to report damage within 48 hours will not automatically remove a statutory consumer right where applicable law provides a longer period or another remedy.

13. Undeliverable Packages

A package may be returned to us if it cannot be delivered because of circumstances such as:

  • An incorrect address;
  • An incomplete address;
  • Refusal of delivery;
  • Failure to collect the package;
  • Customs clearance problems attributable to the recipient;
  • Other recipient-related delivery issues.

If a package is returned, we will review the circumstances and determine the appropriate next step.

Where permitted by applicable law, reasonable costs caused by an incorrect address, refusal, or other customer-related delivery issue may be deducted from an eligible refund or charged for reshipment.

14. Delivery and Consumer Rights

For customers in the European Union and European Economic Area, delivery is subject to the mandatory consumer protection laws applicable to the transaction.

Nothing in this Shipping Policy is intended to:

  • Exclude statutory delivery rights;
  • Reduce your legal remedies for non-delivery;
  • Transfer liability to you where the law places responsibility on us;
  • Override mandatory consumer protection legislation.

If a mandatory legal requirement conflicts with this policy, the applicable mandatory law will prevail.

15. Force Majeure

We will not be responsible for delays caused by extraordinary circumstances that are genuinely beyond our reasonable control.

Examples may include:

  • Natural disasters;
  • Floods;
  • Earthquakes;
  • Fires;
  • Pandemics or major public emergencies;
  • Government restrictions;
  • Labour disputes;
  • Major transportation disruptions;
  • Customs disruptions;
  • Cybersecurity incidents;
  • Widespread infrastructure or utility failures.

Where possible, we will take reasonable steps to minimise the impact of such events and resume normal delivery operations as soon as reasonably practicable.

16. Changes to This Shipping Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, delivery partners, business practices, or applicable legal requirements.

The latest version will be published on this page together with the updated “Last Updated” date.

Any changes will apply from the date they are published and will not remove statutory rights that have already arisen.

17. Contact Us

If you have a question about shipping, delivery, tracking, a delayed order, or a damaged package, please contact our customer support team.

Sanpstyle Company LLC
8 The Green, Suite A
Dover, Delaware 19901
United States

Website: https://novusgoal.com/

Customer Support Email: info@novusgoal.com

Our Shipping Commitment

We understand that ordering online is about more than simply receiving a package. You want to know where your order is and when you can reasonably expect it to arrive.

At NovusGoal, we aim to process orders promptly, provide clear delivery information, and work with our shipping partners to deliver orders safely and efficiently.

If something goes wrong with your delivery, please contact us and we’ll do our best to investigate the issue and find an appropriate solution in accordance with this policy and your applicable consumer rights.