Privacy Policy

At NovusGoal, we take your privacy seriously. When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may need to collect and use certain personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we keep it, and the rights available to you.

This policy applies to https://novusgoal.com/ and the services provided through the website.

If you are located in the European Union, European Economic Area, or another jurisdiction with applicable data-protection laws, this Privacy Policy is intended to explain your rights and how we handle your personal data in accordance with those requirements.

1. Who We Are

The website NovusGoal.com is operated by:

Sanpstyle Company LLC
8 The Green, Suite A
Dover, Delaware 19901
United States

In this Privacy Policy, “NovusGoal,” “Sanpstyle Company LLC,” “we,” “us,” and “our” refer to the company operating the Website.

For customers in Europe, we may process personal data in connection with your purchases, account, communications, website activity, and use of our services.

If you have any questions about how your personal data is handled, you can contact us using the details provided at the end of this Privacy Policy.

2. Information We Collect

We collect information that is reasonably necessary to operate our online store, process orders, provide customer support, maintain website security, and improve our services.

The information we collect generally falls into the following categories.

Information You Provide to Us

When you create an account, place an order, contact us, or otherwise interact with NovusGoal, we may collect:

Full name
Email address
Telephone number
Billing address
Shipping or delivery address
Account login information
Order and purchase details
Payment-related information
Customer service communications
Reviews, feedback, and other information you choose to provide

Payment information is generally processed by our third-party payment providers. We do not intend to store complete payment card numbers on our own servers where payment processing is handled by a payment service provider.

Information We Collect Automatically

When you visit our Website, certain technical and usage information may be collected automatically.

This may include:

IP address
Browser type and version
Device type
Operating system
Language and general location information
Pages visited
Date and time of visits
Referring website or source
Website interaction information
Technical information relating to your visit

We use this information to operate the Website, understand how visitors use it, maintain security, and improve the overall customer experience.

3. Cookies and Similar Technologies

NovusGoal may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

Keep the Website functioning properly;
Remember your preferences;
Maintain shopping-cart and account functionality;
Understand how visitors use our Website;
Improve website performance;
Measure the effectiveness of advertising and marketing;
Provide relevant content or advertising where permitted.

Some cookies are necessary for the Website to function, while others may be used for analytics, personalisation, or marketing.

Where applicable, we will request your consent before placing non-essential cookies or similar technologies on your device.

You can also manage cookies through your browser settings and, where available, through our cookie-consent controls.

Please see our Cookie Policy for more information.

4. How We Use Your Personal Information

We use personal information for legitimate and necessary business purposes, including the following.

Processing and Fulfilling Orders

We may use your information to:

Process and confirm your orders;
Process payments;
Arrange shipping and delivery;
Send order-related communications;
Provide invoices and transaction records;
Handle returns, refunds, and cancellations.

Customer Support

We may use your information to:

Respond to questions and enquiries;
Provide assistance with orders;
Handle complaints;
Process returns and refunds;
Investigate problems with products or deliveries;
Communicate with you about your customer account.

Operating and Improving Our Website

We may use information to:

Maintain and improve the Website;
Understand customer preferences;
Analyse Website traffic and usage;
Improve our products and services;
Identify technical problems;
Develop new features and services.

Security and Fraud Prevention

We may process information to:

Detect and investigate suspicious activity;
Prevent fraudulent transactions;
Protect customer accounts;
Maintain Website and payment security;
Protect our business, customers, and systems.

Marketing

Where permitted by applicable law, we may use your information to send marketing communications such as:

Special offers;
Product announcements;
Newsletters;
Promotional campaigns;
Seasonal offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.

Unsubscribing from marketing communications does not stop essential service messages, such as order confirmations, shipping updates, or important account notifications.

5. Legal Bases for Processing Personal Data

If you are located in the European Economic Area or another jurisdiction where a lawful basis is required for processing personal data, we process your information on one or more of the following legal bases:

Performance of a Contract

We may need to use your personal information to process and fulfil your order, arrange delivery, provide customer support, or otherwise perform our contractual obligations to you.

Legal Obligations

We may process information where necessary to comply with legal, accounting, tax, regulatory, or other legal requirements.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include website security, fraud prevention, service improvement, business administration, and certain forms of direct marketing where permitted by law.

Consent

Where applicable law requires consent, we will ask for your consent before carrying out the relevant processing.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

6. How We Share Your Information

We do not sell or rent your personal information to third parties.

However, we may share information with trusted service providers when they need it to perform services on our behalf.

These may include:

Payment Providers

Payment providers may process payment information to complete transactions, authenticate payments, and help prevent fraud.

Shipping and Logistics Providers

We may provide delivery information to shipping companies, carriers, fulfilment partners, and other logistics providers so that your order can be delivered.

Website, Hosting and Technology Providers

We may use third-party technology providers to host, operate, maintain, secure, and improve our Website and online systems.

Marketing and Analytics Providers

Where permitted by applicable law, we may work with analytics, advertising, and marketing providers to understand Website usage and measure marketing performance.

Where required, appropriate consent will be obtained for applicable marketing or tracking technologies.

Professional Advisers and Service Providers

We may disclose information to professional advisers, auditors, insurers, legal advisers, or other service providers where reasonably necessary to operate and protect our business.

Government and Legal Authorities

We may disclose personal information where required to do so by law, regulation, court order, legal process, or a valid request from an authorised governmental or regulatory authority.

We may also disclose information where reasonably necessary to protect our legal rights, customers, property, or the security of our Website.

7. International Data Transfers

Sanpstyle Company LLC is based in the United States, while NovusGoal serves customers internationally.

As a result, your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including countries outside the European Economic Area.

Where personal data originating from the EEA is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection laws.

Depending on the circumstances, this may include relying on an adequacy decision, appropriate contractual safeguards, or another legally recognised transfer mechanism.

You may contact us if you would like additional information about the safeguards applicable to a particular international transfer.

8. How Long We Keep Your Information

We do not keep personal information indefinitely.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete and maintain records of transactions;
Provide customer support;
Manage customer accounts;
Meet legal, tax, accounting, and regulatory requirements;
Resolve complaints or disputes;
Prevent fraud and misuse;
Establish, exercise, or defend legal claims;
Enforce our agreements.

When personal information is no longer reasonably required, we will delete it, anonymise it, or securely dispose of it in accordance with applicable law.

The exact retention period may vary depending on the type of information and the reason it was collected.

9. How We Protect Your Information

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

Depending on the circumstances, these measures may include access controls, security procedures, secure payment processing, system monitoring, and appropriate safeguards provided by our technology and service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

For customers in the European Economic Area, these may include:

Right of Access

You may request confirmation of whether we process your personal data and, where applicable, request a copy of that information.

Right to Rectification

You may ask us to correct personal information that is inaccurate or incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restriction

In certain circumstances, you may ask us to restrict how we process your personal information.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format and ask us to transfer it to another organisation where legally required.

Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests and direct marketing.

You can object to direct marketing at any time.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawing consent will not affect processing that was lawfully carried out before your withdrawal.

Right to Lodge a Complaint

If you believe your personal data has been handled unlawfully, you may have the right to lodge a complaint with the data protection authority in the country where you live, work, or where you believe an infringement occurred.

These rights are not absolute and may be subject to legal exceptions or limitations.

11. How to Exercise Your Rights

If you would like to exercise a privacy right or ask a question about your personal information, please contact us using the contact information below.

We may need to request additional information to verify your identity before completing certain requests. This is a security measure designed to prevent unauthorised access to personal information.

We will handle valid requests within the timeframe required by applicable law.

There is generally no charge for exercising your privacy rights. However, where permitted by law, we may charge a reasonable fee or refuse a request where it is clearly unfounded, repetitive, or excessive.

12. Children’s Privacy

Our Website is not intended to be used independently by children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

If we become aware that we have collected such information when we should not have done so, we will take reasonable steps to delete it, subject to applicable legal requirements.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

These third parties operate independently from NovusGoal and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing it with personal information.

14. Do Not Track Signals

Some browsers and devices offer a “Do Not Track” setting or similar privacy preference.

Because there is currently no universally consistent technical standard for responding to these signals, our Website may not respond to every browser-based Do Not Track signal.

Where applicable, we rely on our cookie-consent tools and other privacy controls to manage tracking technologies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary because of:

Changes to our business;
Changes to our Website or services;
Changes to the technologies we use;
Changes to privacy laws or regulatory requirements;
Changes to how we process personal information.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how your personal information is being handled, please contact us.